Peakspan Ibbaka NRR Survey 2024
Steven Forth is CEO of Ibbaka. See his Skill Profile on Ibbaka Talio.
UPDATE - October 2024: The Ibbaka | PeakSpan Net Revenue Retention Report is Now Available to Download in the image above.
PeakSpan Capital and Ibbaka are conducting their second annual survey to better understand current and go-forward expectations for Net Revenue or Net Dollar Retention (NRR or NDR) and the actions that drive improvement.
“Strong retention performance is paramount to any successful B2B software scale-up. We're privileged to continue our collaboration with the Ibbaka team on this survey to help software or SaaS businesses benchmark their performance against their peer set and identify best practices to maximize performance, given the criticality of retention as a measure of overall health, capital-efficient growth, and valuations. We’re excited to build on the success of our inaugural survey from last year (2023) to amplify the quality (and depth) of insights and reach across the B2B SaaS scale-up community,” says PeakSpan Capital Partner, Sanket Merchant.
This is a follow-up from the 2023 survey (available here). The information will be used to help companies benchmark and adopt best practices.
Taking this survey will help B2B operators
Think through your own performance on NRR
Identify the strategy and tactics being used to improve NRR performance
The results of the survey will inform
NRR benchmarking by SaaS vertical and growth model
Best practices for NRR management
The survey is referenced by investors and analysts who need to understand trends in NRR performance and by SaaS operators who want to compare themselves with their peers and identify best practices.
Ibbaka also offers a free NRR Diagnostic Service for companies interested in benchmarking themselves.
PeakSpan Capital is a growth equity firm based in New York City and San Mateo. Having partnered with over 40 high-growth software businesses and with $1.5B+ in AUM, PeakSpan’s mission is to be the partner of choice for growth-stage entrepreneurial teams who are building amazing software targeted at business buyers of all sizes. PeakSpan combines deep domain expertise within a select number of themes with a proprietary technology platform providing visibility into company and market performance to help disruptive entrepreneurs drive resilient, risk-adjusted value creation. To learn more about PeakSpan Capital and its portfolio, please visit www.peakspancapital.com.
Read other posts on pricing and Net Revenue Retention
Maximizing NRR: Introducing Ibbaka’s Revenue Retention Maturity Model
Protect Revenue Retention - Look at Churn
Differential Diagnosis of Pricing Symptoms for Churn
The OG of Retention Metrics: Why GRR Still Matters
What is driving your Net Revenue Retention (NRR)? Poll Results
Questions (and answers) from the PeakSpan Ibbaka webinar on Net Revenue Retention
Pricing and NRR: Five Questions About The PeakSpan Ibbaka NRR Survey Results
Net Revenue Retention Webinar - Unlocking the Secrets to SaaS Success
Pricing and NRR: The PeakSpan Ibbaka NRR Survey Results
Pricing and NRR: The Six Factors to Manage
Pricing and NRR: What are the key questions?
NDR Growth Tactics 6: Managing Churn
NDR Growth Tactics 5: Reduce Package Down-sell
NDR Growth Tactics 4: Avoid Package Shrinkage
NDR Growth Tactics 3: Promote Cross-Sell
NDR Growth Tactics 2: Drive Up-sell
NDR Growth Tactics 1: Grow in Package
NDR Growth Tactics Webinar | May 11, 2023
Managing Package Performance to Optimize SaaS NDR
How pricing can help fix NDR challenges
Net Revenue Retention impacts the value of your company