PeakSpan Capital and Ibbaka have released the 2nd Annual Net Revenue Retention (NRR) 2024 Survey Results, offering valuable insights for B2B SaaS professionals seeking to improve customer retention and reduce churn. Based on responses from 503 SaaS companies, it highlights significant shifts in NRR performance across various SaaS verticals, driven by the integration of AI technologies in 2024.

As part of this work, PeakSpan Capital and Ibbaka are collaborating on a survey, “Net Revenue Retention 2023,” to help companies benchmark their NRR performance and compare NRR relative to growth model, package architecture, scale, and industry vertical.