Core Concepts: Skill Gap Analysis

Brent Ross is Customer Success Manager at Ibbaka. See his skill profile here.

Definition of Skill Gap Analysis

Skill gap analysis is a business process that discovers skill gaps at the individual, team or organizational level. The gaps can be relative to a set of Jobs, Roles, Activities, Tasks or other part of a skill and competency model. Gaps are generally skill deficits that will make it more difficult to performing a job or role, complete a task or activity, or to achieve a goal.

Learn more about role coverage and skill gap analysis at Ibbaka

Here are how some other companies define skill gap analysis.

Mercer: Skills gap analysis is a strategic approach to assess and bridge your workforce's skills gaps. Skills gap analysis is a planned tool that gauges the difference between your organization's current and desired skills level, providing you with the correct information to make critical business decisions and become future-ready.

Indeed: A skills gap analysis is a process that HR or other management professionals might use to identify skill gaps in employees or teams. A skill gap occurs when a task or responsibility requires more advanced skills than the employee or team currently has. 

Skill Gap Analysis Process

1. Set goals and define desired outcomes
   Why is the skill gap analysis being conducted?
   What are the intended outcomes?
   How will the outcomes be measured?

2. Build a model (or leverage an existing model)
   A model for the desired current state
   A model for the desired future state

3. Gather data
   Leverage current data
   Conduct a skill survey
   Set up ways to continually gather and update data

4. Perform the analysis
   Which roles, if any, have skill gaps?
   Is there enough capacity (people who can perform the role)?
   What are the critical skill gaps (improvements on which skills will have the most impact on role coverage)?

5. Take action - How will you close the skill gaps?
   Help people build the skills they need
   Make internal transfers to improve coverage
   Share roles (where two people together can cover a role and help to cover each other)
   Set hiring priorities

Core Concepts: Skill Management and Competency Modelling

• Skill

• Critical Skill

• Role

• KSA (Knowledge, Skills, Attributes)

• Complementary, Associated, Connecting Skills

• Skill Gap

• Skill Categories

• Skill Graph

• Role Coverage

• Competency Framework and Competency Model

• SkillRank™

• Skill Gap Analysis

  Coming soon …

• Skill Assessment

• Skill Management

Core Concepts: Pricing and Customer Value Management

• Discrete Choice Modelling for Pricing

• Tiered Pricing Models

• Pricing Metric

• Bundling

• Value Metric

• Value Driver

  Coming soon …

• Economic Value Driver

• Emotional Value Driver

• Community Value Driver

• Value Model

• Pricing Model

• Connecting Value and Pricing Models

• Pricing Design

• Package Design

• Price Elasticity of Demand

• Cross Price Elasticity

• Interactions of Cross Price Elasticity and Price Elasticity of Demand

• Value Based Market Segmentation

• Value Path

• Lifetime Value of a Customer (LTV)

• Value to Customer (V2C)

• Value Ratio

• Economic Value Estimation (EVE)

• Willingness to Pay (WTP)

• Pocket Price Waterfall

• Customer Value Journey

• Customer Value Management