In the last post, I wrote about the halo effect. In this post, I leave the reader with a few notes regarding empathy - a skill essential these days when emotions are running high due to the influx of information that is not always easy to digest.

Trust is the glue that lets us work together. It is a skill, a critical skill even? What other skills might trust depend on? What skills does trust enable? Can we help each other to learn how to trust?

Empathy is frequently seen as a critical skills for design thinking. It also comes up in studies of customer success. Is empathy a skill? Can it be cultivated?

The ability to collaborate is a perfect entry point into the world of skills. There are many important associated skills like empathy and communication.

Research from AT Kearney finds that as many as 80% of transformation projects fail or under-deliver. Innovation requires adaptive, not just technical change.

Empathy is an important part of everything from design thinking, to leadership, to mentoring and sales. Is it a skill or a trait? Can it be developed?